I hang out and work out of a coffee shop called The Good Sunshine Cafe here in South Surrey.
There are plenty of good coffee shops in the area to choose from, I live in Canada’s version of Seattle after all. The Good Day Sunshine Cafe isn’t the easiest place to find, it isn’t in the main part of the larger shopping areas, you don’t drive by and see it on a regular basis because it isn’t on any main road. It’s not well known. There is nothing from the outside that makes you think, “I have to try out this place and make it my destination location.” However, it has one thing that no other coffee shop in the are has – It has Kris.
After my first encounter with Kris, I knew that I was going to host all my South Surrey #MarketAPeel Brainstorms and drop ins there. It was going to become my coffee shop hang out
The other day I was sitting with a group of women talking, because you know thats what we do, and I mentioned that I was going to be talking about Kris in my connection series. A wonderful lady immediately agreed that he was amazing. She goes to the coffee shop for paint nights and the women, love Kris.
She thinks some show up just to see him.
What he has is the ability to immediately connect with the customers and make them feel welcome. He is happy to see them and naturally wants to enhance their experience. He knows his product and can describe his favourites to you in a way that makes you open your wallet and buy even though you know your waistline doesn’t need any extra treats. It’s that extra. He naturally gives the customers an ‘extra’ experience that feels tailored to them. He remembers you, suggests new things to try, and gives that extra bit of excitement to the transaction.
The biggest difference I see is his natural ability to talk to people and describe the food and drinks he serves, as if he were telling a story. He is genuine, knowledgeable, positive, and friendly. He doesn’t shy away from eye contact. He fills the space he occupies and welcomes you to share in an experience of coffee, treats, and community.
In contrast, I have been to coffee shops where the staff makes you feel like you are wasting their time, causing you to feel unwelcome in their establishment. This discomfort has the opposite effect of connection because your defensive barriers instantly go up. I don’t know if these people are truly unfriendly or their shyness comes across that way.
For example, it is hard to make a connection with my daughter, she has been told that kids think she is either a snob or mad at them for some reason. My daughter is neither, she is a true introvert who listens more than she talks and is shy when people she isn’t comfortable with are around. However, once she knows you, she is the hoot of the party, funny, smart, and the one her good friends seek out when in crisis. In contrast my son is the complete opposite. He is a true extrovert who is the life of the party the minute he walks in and he knows a lot of people because he instantly connects to them and they trust him immediately with their problems.
I don’t know if it’s something you can learn or if its all about personality. Maybe by the end of the month I will have figured out Kris’ secret.
Do you know anyone like Kris?
If you are ever in South Surrey on a Wednesday morning drop into the Good Day Sunshine Cafe and have a latte with me so we can brainstorm about why some people make instant connections, while others struggle.
Shannon Peel is a Professional Marketing Manager and Storyteller. Her company, Shannon Peel Marketing, helps Independent Professionals and Small Businesses define their personal brands and tell their story through different channels. Click to find out more: Shannonpeel.com